Shipping policy
Stoneage Health ships every order from within Australia. Standard shipping is free on Australian orders over $100.
Where do you ship from?
All orders are packed and dispatched from our warehouse in Australia. Stoneage Health is Australian owned and operated and has been since 2016. Nothing is drop-shipped from overseas.
How much is shipping within Australia?
Standard (Australia Post): $10, or free on orders of $100 or more.
Express (Australia Post Express): $15.
How long does delivery take?
Orders are dispatched within one business day.
Standard: approximately 3–10 business days depending on your location; metro areas are typically 2–4.
Express: approximately 1–4 business days; next business day for most metro areas.
Do you ship to New Zealand?
Yes. New Zealand orders ship at a flat $25 and typically arrive in 5–10 business days. The free-shipping threshold does not apply to New Zealand orders. Any GST, duties or customs charges are the responsibility of the recipient.
Do you ship internationally?
No. We ship to Australia and New Zealand only.
What if an item is on back-order?
You can still order it. Back-ordered items ship as soon as stock arrives. You can see the expected dispatch date on the product page, your order confirmation marks any back-ordered item, and we keep you updated by email until it ships. If your order contains both in-stock and back-ordered items, we ship the in-stock items first at no extra cost.
How do I track my order?
You will receive a tracking link by email as soon as your order is dispatched.
What if my order is lost or damaged in transit?
Email info@stoneagehealth.com.au with your order number. We lodge the enquiry with Australia Post on your behalf and replace or refund confirmed lost or damaged items in full.
Returns
Unopened, sealed products can be returned for a full refund of the product price within 30 days of delivery; return postage is at your cost. Faulty, damaged or incorrect items are replaced or refunded in full including shipping. Email info@stoneagehealth.com.au for a return authority before posting anything back. Full details are in our Return and Refund Policy.
