Frequently asked questions
Shipping, returns, payment and the facts about Stoneage Health.
Straight answers, kept current. For the full wording, every answer links to the policy it comes from.
01
About Stoneage Health
- Is Stoneage Health a legitimate business?
- Yes. Stoneage Health Pty Ltd (ABN 97 603 641 345) is an Australian owned and operated supplement retailer, trading since 2016, with over 1,700 verified customer reviews averaging 4.75 out of 5. About us →
- Are your products genuine?
- Yes. Every product is sourced from the brand or its authorised Australian distributor and is identical to what the brand sells directly. We hold a direct account with BodyHealth, the maker of Perfect Amino, and we are the exclusive Australian retailer of Biostack Labs.
- Where are orders shipped from?
- From our warehouse in Australia. Nothing is drop-shipped from overseas, so there are no customs delays or import charges on Australian orders.
- How is Stoneage Health different from iHerb or overseas sellers?
- We’re Australian, we hold local stock, and orders arrive in days rather than weeks. We stock brands that are hard to find in Australia and curate rather than list everything — around 150 products, not 4,000. Australian Consumer Law applies to every order.
- Which brands do you stock?
- BodyHealth (Perfect Amino), Cymbiotika, BiOptimizers, Quicksilver Scientific, NXGEN Wholefoods, Organifi, Arthur Andrew Medical, Biostack Labs, Fatty15, H2Tab, Great Lakes Wellness, Rosita, Equip Foods, Redmond Re-Lyte, Troscriptions and Terraflora.
02
Shipping and delivery
- Do you offer free shipping?
- Yes — free standard shipping on Australian orders of $100 or more. Under $100, standard shipping is $10 and Express is $15. Shipping policy →
- How long does delivery take?
- We dispatch within one business day. Standard (Australia Post) is approximately 3–10 business days, typically 2–4 in metro areas; Express is approximately 1–4 business days, next business day for most metro areas. You’ll receive a tracking link by email as soon as your order ships.
- Do you ship to New Zealand?
- Yes, at a flat $25, typically 5–10 business days. The free-shipping threshold doesn’t apply to New Zealand orders, and any GST, duties or customs charges on arrival are the recipient’s responsibility.
- Do you ship internationally?
- No. We ship to Australia and New Zealand only.
- What if something is out of stock?
- You can still order it. Back-ordered items ship as soon as stock arrives — the expected dispatch date is shown on the product page, your order confirmation marks any back-ordered item, and we keep you updated by email until it ships. If your order mixes in-stock and back-ordered items, the in-stock items ship first at no extra cost.
- What if my order is lost or damaged in transit?
- Email info@stoneagehealth.com.au with your order number. We lodge the enquiry with Australia Post on your behalf and replace or refund confirmed lost or damaged items in full.
03
Returns and payment
- What is your returns policy?
- Unopened, sealed products can be returned within 30 days of delivery for a full refund of the product price; return postage is at your cost. Faulty, damaged or incorrect items are replaced or refunded in full, including shipping. Email us for a return authority before posting anything back. Refund policy →
- Can I change or cancel my order?
- Email info@stoneagehealth.com.au as soon as possible with your order number. If it hasn’t been dispatched we’ll change it, or cancel and refund in full. Once dispatched, the standard returns process applies.
- What payment methods do you accept?
- Visa, Mastercard, American Express, UnionPay, JCB, PayPal, Afterpay and Shop Pay. All prices are in Australian dollars and include GST.
- Do you have discount codes?
- Yes — for subscribers only. Our codes are sent by email and SMS and never published on coupon sites. To get one, subscribe at the bottom of any page.
04
Products and support
- Are your supplements regulated in Australia?
- Our products are sold as dietary and sports supplements, not therapeutic goods. They’re not intended to diagnose, treat, cure or prevent any disease, and nothing on this site is medical advice. If you’re pregnant, breastfeeding, taking medication or managing a health condition, check with your health practitioner before use.
- Are your reviews verified?
- Yes. Reviews are collected by Okendo from verified purchasers only, after delivery, and shown on each product page.
- Do you offer wholesale or bulk orders?
- We sell to retail customers. Health practitioners, clinics and medical organisations seeking bulk supply are welcome to email info@stoneagehealth.com.au.
- Do you have a retail store?
- No. Stoneage Health is online only; every order ships from our Australian warehouse.
- How can I contact customer service?
- Email info@stoneagehealth.com.au. We reply within one business day, Monday to Friday, 9am–5pm Sydney time. Contact →
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